CHECKOUTORDERS, SHIPPING AND RETURNS


Placing an Order

You will be asked for your delivery address and payment details. Confirmation of your order will be made by email.

If you are shipping anywhere other than the UK, place your order and your credit card company will convert the transaction to the appropriate currency.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards including Visa, Visa Debit, Visa Electron, Mastercard and American Express. Our payments are handled by Sage pay. We do not store your credit card details on our systems.

VAT

All prices are inclusive of 20% VAT

IS THERE AN ORDER CUT OFF TIME?

All orders must be placed by 3pm GMT.

CAN I ADD TO AN EXISTING ORDER?

Unfortunately, we're not able to add to an existing order. A quick fix for this is to complete our Contact Us form as a second order may need to be placed.

WHEN WILL I BE CHARGED FOR MY ORDER?

If you paid for your order by credit or debit card, then we won’t take any money from you until it has been dispatched from our warehouse. Payments are usually taken from your account instantly.

WHAT IS A CARD SECURITY CODE?

Your Security Code is just a little extra security for online and phone transactions. This number can be located on the signature strip on the back on your card – we only require the last 3 digits of this number.

CAN I ORDER OVER THE PHONE?

We are always more than happy to place orders over the phone for you – just call +44 (0) 1454 318197. Our office hours are Monday to Friday 9am – 4pm GMT. Please note that from time to time we may close the lines for training purposes.

HAS MY ORDER BEEN SUCCESSFUL?

Once your order's gone through, you should receive two emails. An initial email with an order number and then a second email confirming that your payment has been processed. If you don't receive both emails, please either complete our Contact Us form or alternatively please give our Customer Service Centre a call.

WHEN WILL MY ORDER BE SENT?

Orders are sent within office delivery hours Monday – Friday 9am – 3pm GMT. Orders placed within office delivery hours will be processed and dispatched the same working day. Orders placed outside of office delivery hours will be dispatched the next working day (excluding bank holidays). International orders must be submitted by midday to leave the same working day. Orders placed outside of these hours will be dispatched the next working day (excluding bank holidays).

Shipping and Delivery Options

UK DELIVERY

Delivery is usually within 2-4 working days; orders are sent Monday – Friday 9 am – 3pm. Orders placed within these hours will be processed and dispatched the same working day. International orders must be submitted by midday to leave the same working day. Orders placed outside of these hours will be dispatched the next working day (excluding bank holidays).

  • • UK First Class Post - £1.95
  • • UK Special Delivery by 1pm (next day Monday - Friday) - Not available for deliveries on a Saturday or Sunday. Signature required for delivery. £9.95
  • • UK Special Delivery by 9am (next day Monday - Friday) - Not available for deliveries on a Sunday. Signature required for delivery. £25.00
  • • UK Special Delivery by 1pm (Saturday Service) - Not available for deliveries on a Sunday. Signature required for delivery. £15.00
  • • UK Special Delivery by 9am (Saturday Service) - Not available for deliveries on a Sunday. Signature required for delivery. Delivery by 9am is not guaranteed to certain places, such as the Isle of Wight, Isle of Man and some remote parts of Scotland. Please visit Royal Mail website to check list of post code areas which are not guaranteed delivery by 9am. £27.00

INTERNATIONAL DELIVERY

Your order can be delivered by DHL, a quote can be requested when placing an order. Orders must be placed by 1.30PM GMT for it to leave the same day. Please provide the full delivery address including local post code.

If the delivery is to a holiday village or hotel it is essential that you also provide a local contact number. If the address and local contact number have not been provided, we will not be able to guarantee the quoted delivery time.

Local shipping option are available in certain countries please visit our international websites to find our more information.

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

As we ship from Bloccs here in the UK, you wouldn’t pay Customs and Import duties inside the European Union. However, outside the Union, charges may apply when goods reach their destination. We don’t have any control over the amount charged.

WHEN WILL MY ORDER BE DELIVERED?

Delivery is usually within 2-4 working days; orders are sent Monday – Friday 9 am – 3pm. Orders placed within these hours will be processed and dispatched the same working day. International orders must be submitted by midday to leave the same working day. Orders placed outside of these hours will be dispatched the next working day (excluding bank holidays).

Other Delivery Questions

WILL I BE GIVEN A TRACKING NUMBER?

We aim to provide everyone with a tracking number via email if they have selected a signed for shipping service. If you do not receive yours, one can be requested via Contact Us.

CAN MY ORDER BE SENT TO A DIFFERENT DELIVERY ADDRESS?

Yes, if it is more convenient, we can deliver to a different address e.g. your workplace or holiday destination. We can deliver to your family and friends anywhere in the UK. Please include the delivery address details when ordering.

CAN I SEND ORDERS TO MORE THAN ONE ADDRESS?

Yes, but you must place each order separately.

IS IT POSSIBLE FOR DHL TO DELIVER TO A PO BOX ADDRESS?

It is not possible to send orders to a PO Box address with DHL.

CAN I COLLECT MY ORDER?

Yes, collections are from our factory in Bristol. Bloccs can be collected from 9 am to 3 pm Monday to Friday except bank holidays. To save time on collection, please place your order via www.bloccs.com and select the collection only option. Alternatively, please Contact Us for more information.

DO YOU HAVE ANY INTERNATIONAL DISTRIBUTORS?

Yes, please contact us directly to find out more about our UK and International Distributors.

CAN I ORDER ITEMS THAT ARE OUT OF STOCK?

If you require items that are being shown as ‘out of stock’, please contact our Customer Service Team via contact us, who will be able to help.

ARE BLOCCS AVAILABLE ON AMAZON?

Bloccs are available from Amazon in lots of different countries including; Amazon UK, Germany, France, Italy, Spain, Netherlands, USA, Canada, Mexico, Singapore and Australia. Please visit your local Amazon Marketplace to see what options are available.

CAN I BUY A COVER FROM BOOTS PHARMACY?

Yes, it is possible to order via their website. It can be posted to your address or alternatively click and collect is also usually available.

Returns

RETURNS POLICY

We hope you are happy with your purchase. If you are not happy with your purchase for any reason, simply return it, unused, in its original condition within 4 weeks from the date it was purchased. Any delivery charges will not be refunded. Please retain proof of return postage.

Please allow up to 21 days for returns to be received, processed and credited to your account. Returns are usually processed Monday to Friday (excluding weekends and public holidays).

LOST OR DAMAGED ORDERS

Lost or damaged orders must be reported to us within 2 weeks of the original date of purchase.

REFUNDS:

Please allow up to 21 days for returns to be received, processed and credited to your account. Returns are usually processed Monday to Friday (excluding weekends and public holidays).

HOW DO I RETURN MY ORDER?

Please post your order to the address provided on your invoice.

To help us identify your order please quote your name, invoice number and provide a contact number or email address if possible. Please note postage will need to be paid for. Sorry refunds cannot be issued if the postage has not been covered.

WHAT IS THE UK RETURNING DELIVERY ADDRESS?

The return delivery address is on your invoice.

CAN I REQUEST A REPLACEMENT SIZED PRODUCT?

The return process would need to be followed and a separate order would need to be placed.

I HAVE RECEIVED THE WRONG ITEM

If you have received an item that is different to what you have ordered then please contact us within 48 hours of receipt, so that we can arrange the safe return of this item and the quick dispatch of the correct part to yourself.

Customer Service

Our aim is for all of our customers to love everything we do. In the unlikely event that this is not the case we want to know about it as soon as possible so that we can put it right for you and ensure that it doesn’t happen again.

For any other complaints we advise that you contact our Customer Service Centre on +44 (0) 1454 318197 where we will be happy to assist you immediately and resolve any problems you may have experienced.

We aim to resolve all complaints within 5/10 working days.

Usage

Full usage and safety instructions will be included with your Bloccs waterproof cast covers. You should read these instructions carefully before using the product and ensure that the instructions are adhered to. The decision to wear the Bloccs protector when taking a bath, shower or using it for any other water-based activity is taken at your own risk. Medical advice should be sought to ensure that the activity will not affect the injury.