ORDERING


You will be asked for your delivery address and credit/debit card details. Confirmation of your order will be made by e-mail.

If you are shopping anywhere other than the UK, place your order and your credit card company will convert the transaction to the appropriate currency.

Credit Card Security

All credit card / debit card payments are processed securely by Sagepay.

Tax Charges

Prices are inclusive of 20% VAT.

UK Delivery Options

Office Hours Monday – Friday 9 am – 3pm. Orders placed within office hours will be processed and dispatched the same day. Orders placed outside of office hours will be dispatched the next working day (excluding bank holidays)

• £1.95 – UK First Class Post

• £9.95 – UK Special Delivery by 1 pm (next day Monday - Friday) - Not available for deliveries on a Saturday or Sunday. Signature required for delivery.

• £25.00 – UK Special Delivery by 9 am (next day Monday - Friday) - Not available for deliveries on a Sunday. Signature required for delivery.

• £15.00 – UK Special Delivery by 1pm (Saturday Service) - Not available for deliveries on a Sunday. Signature required for delivery.

• £27.00 – UK Special Delivery by 9am (Saturday Service) - Not available for deliveries on a Sunday. Signature required for delivery. Delivery by 9 am not guaranteed to certain places, such as the Isle of Wight, Isle of Man and some remote parts of Scotland. Please visit Royal Mail website to check list of post code areas which are not guaranteed to be delivered by 9 am.

International Delivery

DHL - Your order can be delivered by DHL. To get a quote from DHL please click on the quote request when placing your order.

£14.00 - Airmail

The estimated delivery times after the day of dispatch are:

Europe: 5-7 days / Rest of the World: 7-10 days

Please provide the full delivery address including local post code. If the delivery is to a holiday village or hotel it is essential that you also provide a local contact number. If the address and local contact number have not been provided we will not be able to guarantee the quoted delivery time.

The order will be sent using the appropriate International Tracked/Signed service for the country.

If an express delivery service is preferred please obtain a DHL quotation above.

Returns Policy

If you are not happy with your purchase for any reason, simply return it, unused, in its original condition within 7 working days for a refund or replacement. Our delivery charge will not be refunded. Please retain proof of posting.

This returns policy does not affect your statutory rights.

We endeavour to respond to all complaints within five working days.

Usage

Full usage and safety instructions will be included with your Bloccs waterproof cast covers. You should read these instructions carefully before using the product and ensure that the instructions are adhered to. The decision to bath, shower, or to enter a swimming pool is taken at your own risk and you should seek medical advice to ensure that the activity will not affect your injury.

Can also be used for sports physiotherapy treatment.