FAQS


 

Can I place an order over the phone?

Yes, this is possible please contact our UK office Monday to Friday 9am – 3pm (UK time) on +44 1454 318197.

How do I know which size product I need?

Please follow the sizing chart.
Very petite adults may wish to consider 10-14 years range.
The children’s products 1-9 years are not suitable for adults.

I have had a hand or foot operation, should I buy a shorter size?

No please follow the sizing chart.

I think I am in between sizes what should I do?

It may be worth buying one of each size, please then see our returns policy.

Do I need a short or a full-length cover?

Short Leg protectors are suitable for casts and dressings that finish below the knee, they are designed to form a watertight seal around the knee area.

Full Leg protectors are suitable for casts and dressings that finish above the knee, they are designed to form a watertight seal at the very top of the leg.

Short Arm protectors are suitable for casts and dressings that finish below the elbow, they are designed to form a watertight seal on the bicep.

Full Arm protectors are suitable for casts and dressings that finish above the elbow, they are designed to form a watertight seal at the very top of the arm.

Have I picked the right size elbow protector?

Please follow the sizing chart on our website.
The larger size elbow protectors are shorter but have a larger seal size.
The smaller size elbow protectors are longer with a smaller seal size.

Please always check the sizing charts.

Can I order items that are out of stock?

If you require items that are being shown as ‘out of stock’, please contact us.


Ordering

What is the Delivery cut off time?

All orders must be placed by 3pm (UK time).


Payment

VAT

All prices are inclusive of 20% VAT.

What payment options do you accept?

We accept all major credit cards including Visa, Visa Debit, Visa Electron, Mastercard and American Express. Our payments are handled by Sagepay. We do not store your credit card details on our systems.

When will my order be sent?

Orders are sent within office delivery hours Monday – Friday 9am – 3pm. Orders placed within office delivery hours will be processed and dispatched the same day. Orders placed outside of office delivery hours will be dispatched the next working day (excluding bank holidays).

Can I buy a Bloccs cover in a store?

It is possible to come in and buy a cover from our UK offices. Alternatively, please call our office on +44 1454 318197 to check.

Can I buy a cover from Boots, Superdrug and Lloyds Pharmacy?

Yes, it is possible to order via their websites. It can be posted, click and collect is also usually available

Do you have International Distributors?

Yes, please contact us directly to find out more about our UK and International Distributors


Delivery

What are the International Delivery Charges.

Please see our UK delivery charges and options here

Can I have next day delivery?

Next Day Delivery is available to UK mainland addresses (excluding Scottish Highlands & Islands) if you place your order before 3pm.

What are the International Delivery Options?

Please see our international delivery options here
All our Spanish order are sent from within Spain, so these are slightly different (Orders going to Spain section of the FAQs)
Please note guaranteed next day delivery is not available with International Delivery’s.

What’s the quickest way to get a product abroad?

DHL, a quote can be found on our ordering page.

I would like my order sent to a PO Box address with DHL?

It is not possible to send orders to a PO Box address with DHL.


Orders going to Spain.

I would like to send an order to Spain, what are the delivery options and charges?

All of our Spanish orders are sent from within Spain. Please see the delivery options below:

Delivery on the next working day in Spain and Portugal (excluding islands) before 19pm - £3.68

Delivery on the next working day in Spain and Portugal (excluding islands) before 12pm - £6.30

Delivery on the Saturday in Spain and Portugal before 19pm - £11.02

Deliveries to the Baleares and Canary Islands (48h/72h) - £11.00

Deliveries to Melilla and Ceuta (48h) - £23.00

Can I have next day delivery in Spain?

Yes, this is possible for deliveries within Mainland Spain and Portugal (this excludes Sundays).

Please note delivery to the Baleares, Canary Islands and Melilla and Ceuta can take 48/72hours.

Please check all Spanish shipping options. Please note orders will need to be placed by 12 noon (UK time).


Other possible delivery questions.

Will I be given a tracking number?

We aim to provide everyone with a tracking number via email. However, if you do not receive one can be requested via contact us.

Can my order be sent to a different delivery address?

Yes, if it is more convenient we can deliver to a different address e.g. your workplace or holiday destination. We can deliver to your family and friends anywhere in the world.

Can I send orders to more than one address?

Yes, but you must place each order separately.

Can I send an order outside of the UK?

Yes, If the delivery is to a holiday village or hotel it is essential that you also provide a local contact number. Please remember to include you international dialling code. This will help us meet the delivery time.

Can I collect my order?

Yes, collections from our factory in Bristol. Bloccs can be collected from 9 am to 4 pm Monday to Friday except bank holidays. To save time on collection, please place your order via www.bloccs.com and select the collection only option.

How do I put on the Bloccs waterproof protector?

Please follow the instructions included with each cover, you can also watch our video below:



Returns

What is your returns policy?

We hope that you will be happy with your purchase. If you are unhappy for any reason, we are happy to refund or exchange products returned within 14 days of receipt. It is important that items are returned in good condition so please take care of them and pack them appropriately.

Returns are usually processed within 48 hours of receipt at our warehouse excluding weekends and public holidays.

Our delivery charge will not be refunded. Please retain proof of posting.

This returns policy does not affect your statutory rights.

We endeavour to respond to all complaints within five working days.

How do I return my order?

Please post your order to the address provided on your invoice.

To help us identify your order please quote your name, invoice number and provide a contact number or email address if possible. Please note postage will need to be paid for. Sorry refunds cannot be issued if the postage has not been covered.

What is the UK returning delivery address?

The return delivery address is on the invoice and packaging.

Can I request a replacement sized product?

The return process would need to be followed and a separate order would need to be placed.

I have received the wrong item

If you have received an item that is different to what you have ordered then please Contact us within 48 hours of receipt, so that we can arrange the safe return of this item and the quick dispatch of the correct part to yourself.


Looking for something else

I can’t find an answer to my question?

Office support – It is possible to contact us during office hours Monday to Friday 9am – 3pm (UK time).

Janeta

I have been so pleased to be able to shower without any fear of getting my hand cast wet.

★★★★★

P. L. Nedas

I was able to shower without worrying about plaster cast which remained 100% dry.

★★★★★

Cai Stroud

It does a great job at keeping water out and makes showering so much easier.

★★★★★

More customer reviews >